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The Vale Centre for Health and CareMain StreetAlexandriaGlasgow, G83 0UETel: 01389 828600
We run an appointment system in this Practice. You will be given a time at which the doctor and Nurse hope to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.
If you feel you need to see a doctor urgently, we will give you an emergency appointment on the same day. These appointments are reserved for urgent medical problems only.
Patients aged between 16 and 74 can have a check up with a nurse or doctor if they have not been seen by one of the practice staff in the previous 3 years. Patients aged 75 years and over are eligible for an annual check-up with a nurse or a doctor if they have not attended in the preceding year.
You may see any doctor or nurse in the Practice. If you insist on seeing one particular person, you may have to wait longer.
For patients whose first language is not English interpreters are available
Weekdays office hours: 0141 347 8811
We would be grateful if telephone enquiries, which do not involve house calls or appointments, could be made after 1.00pm. You may well find this to your own convenience, since the telephone is particularly busy in the mornings.
Please let us know as soon as possible if you need to cancel your appointment in order that we may offer the slot to someone else.
Whenever possible please come to the surgery which is better equipped and allows more time for your problems.
If you are unable to attend the surgery and require a house visit please try to telephone 01389 828600 before 10.00am. Early requests allow the doctor to plan the working day effectively.
The doctor will advise you if the result can simply be obtained with a phone call. If so, please phone personally after 1pm.
A Doctor’s medical certificate is not required for any illness lasting a week or less.
If you are off work for 7 days or less, you should fill in a self-certificate in the first week.